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I am having trouble connecting to my clinic in the app. What should I do?

Learn how to troubleshoot getting connected on your own!

Kiera Frances Martin avatar
Written by Kiera Frances Martin
Updated over a month ago

Here are a few things to look out for to make sure that you are able to get connected to your clinic in the app:

  1. When creating your account:

    • Make sure you are using the email address associated with the clinic

    • Make sure that you are connected to the correct region

      • This is the region in which your clinic is located โ€“ย if you happen to be located elsewhere

  2. When using the app:

    • Make sure that there are no lingering updates available for the app

      • You may have to close and reopen the app for an update prompt to appear

  3. When connecting with the clinic using your connect code via the clinic tab

    • Ensure that you are using the code sent directly to your email

      • If you instead connect with a code sent to your partner, you will be connected to their account

      • Codes can only be used once, so make sure that you are not connecting to your partner's account

If your code has expired, reach out to the clinic and they will be able to share a new code and get you connected!

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