When you receive an invoice for a subscription through wawa – for example, recurring cryostorage payment – you have the option to pay through Direct Debit.
Please note – you cannot set up a direct debit on an invoice that has already been paid.
If you would like to pay your subscription automatically, but using a credit card, simply choose to pay your subscription invoice with a card instead of a Direct Debit. It will still be automatic each month.
Before you start: FAQs
Where can I set up a direct debit?
You can set up a direct debit in the wawa patient portal or app once you are connected to your clinic. You must set up a direct debit in connection to an invoice – you cannot set up a direct debit without an outstanding invoice.
For which invoices can I set up a direct debit?
You can set up a direct debit for unpaid invoices. In order to set up a direct debit, the invoice needs to be outstanding – this means that you cannot set up a direct debit on an invoice that has already been paid.
Can I set up an automatic card payment instead?
Yes, you can! If you choose to pay your subscription invoice using a card, it will automatically withdraw
Can I change the payment method on my subscription?
Yes, you can! If you would like to change the payment method linked to your subscription, please reach out to your clinic's team who will be able to help get your new payment method selected.
Can I pay my month instead of year, or year instead of month?
If you would like to change the frequency with which your subscription is paid, please reach out to your clinic and they will be able to provide more information on the subscription models they can help you set up!
Can I choose the date that my payment is withdrawn through direct debit?
No, you cannot currently. The payment will be withdrawn in relation to the issue date of the invoices for your subscriptions.
Is my direct debit set up immediately?
Almost. If you have gone through the flow below, you are done! Your direct debit set-up has been initiated, and you do not need to do anything more.
Your payment will not be immediately withdrawn from the bank – there is a few business days of processing time, so do not panic if you do not see an immediate reflection of the set-up on your bank account.
How do I set up a direct debit payment for an unpaid invoice?
Navigate to the invoice
Click "Pay now"
Click "Credit/debit payment"
Make sure you have selected the BACS Direct Debit toggle
Enter your bank account details
Confirm the payment
All set! Download the mandate for your records should you choose, but no further action is needed if you have gone through the set-up flow. The status for your invoice will update to "Paid"
