What this card shows
The Capacity utilization (booked hours) card shows how many hours of patient appointments were booked each month, as a percentage of the hours available for booking.
There are three lines:
Utilization (%): booked hours divided by available hours, read on the left axis.
Booked hours: the total length of the appointments actually booked, as a dashed line on the right axis.
Available hours (inferred): the estimated hours available for booking, as a dashed line on the right axis.
Reading the card
The available hours are inferred, not a capacity you have configured. Nothing in wawa records how many bookable hours a clinic has, so this card derives the figure from the bookings themselves. For each day a clinic had bookings, it takes the largest number of appointments running at the same time as that day's capacity for parallel work, a stand-in for the rooms or clinicians in use, and multiplies it by a ten hour working day. Booked hours are simply the lengths of the appointments that were booked.
Two things follow from that:
Read the movement, not the level. The percentage reliably shows whether your booked time is getting more or less densely packed from month to month. Because the denominator is inferred, the level itself is not a capacity figure to quote.
Compare a clinic with itself. Clinics with different appointment mixes, session patterns or opening hours produce differently shaped estimates, so a gap between two of them may reflect the estimate rather than how busy they are.
Days with no bookings contribute nothing to either line: the card measures how densely time is packed on the days a clinic operated. Canceled appointments are excluded, and only patient appointments count, so internal and other non-patient calendar entries are left out. Hover any point to see the exact figures behind it.
The card lives on the Medical director dashboard, on the Group efficiency tab, and responds to two of the filters at the top:
Date: change the time window. It scopes by appointment date, and defaults to the past 6 months plus the current month.
Clinic: focus on one or more locations, if your organization has several.
The Age at cycle start and BMI filters do not apply to this card, since it counts appointments rather than cycles.
Read this next to Capacity utilization (lead time) on the same tab, which comes at scheduling pressure from the other direction, through how far ahead appointments are being booked.
Where this data comes from
Everything on this card comes from appointments in the Calendar. When you create a booking, the form sets which clinic location it belongs to, the date, and the start and end times.
Both halves of this card are built from those fields, so accurate durations and locations are what make it meaningful:
Duration drives the booked hours directly. An appointment booked with a placeholder length rather than its real one moves the numerator by exactly that difference.
Location decides which clinic and which day an appointment is grouped into, which in turn is what the estimated available hours are worked out from. An appointment booked against the wrong location shifts hours between clinics on both lines.
Booking appointments with their real length, at the location they take place in, is the single thing that improves this card.
Opening this card
In the product, open Insights from the sidebar, then Standard Reports, then the Medical director collection. Select the Group efficiency tab of the dashboard there. The Capacity utilization (booked hours) card is on it.