The Inbox is one place for everything in wawa that needs your attention: lab orders and reports, faxes, inbound emails, referrals, patient conversations and tasks.
What it is
Open Inbox from the main navigation bar. The page has three panels:
The inbox (left). Your items, newest first. Each row shows what the item is, the patient it relates to, and when it last changed.
The details (centre). Select an item to see it in full and act on it.
The patient (right). Key details about the patient, with Info, Clinical and History tabs, so you have context while you work. For tasks there's also a Task tab here.
Why clinics use it
One list instead of many. Faxes, lab work, emails, referrals, patient chats and tasks all arrive in the same place, so nothing sits unseen on another page.
Finish work where you find it. Most items and tasks can be completed in the details panel without opening another page.
Only your work, not everyone's. Items that involve you, and tasks for your team, are routed to you automatically.
Always up to date. New items and new activity appear as they happen, without refreshing the page.
What shows in your Inbox
An item shows in your Inbox when:
You're involved in it, for example a lab order you requested, are signing or are the ordering clinician for, a fax you sent, or a task assigned to you. Once you've been involved in an item, it stays in your Inbox even if it's later reassigned to someone else.
It's a task assigned to a team you belong to.
It isn't routed to anyone in particular, such as a fax or email that has just arrived for the clinic. These show for everyone.
Each item appears once. There's nothing to set up. Items reach the right people automatically.
Using it day to day
Reading new items
New and updated items move to the top of the list with a blue dot. The dot shows for everyone the item is routed to, except whoever made the change. Opening the item clears the dot for you.
You don't need to refresh the page. New items appear in the list as they arrive.
Finding an item
Use the Search inbox... box at the top of the list to find an item.
Click the filter button and choose one or more types under Type: Fax, Referral, Lab order, Report, Inbound email, Patient conversation or Task.
When you filter by Task, a Status filter also appears, so you can show tasks that are Todo, Complete or Cancelled. It starts on Todo.
Working with tasks
Select a task in the list to open it.
If the task is about a consent, quote, biopsy, note, survey, dispense, letter or prescription, that item opens in the centre panel, with its buttons along the bottom, so you can complete it there. For other tasks, such as patient uploads, you'll see the task's details instead.
Open the Task tab on the right to see the task's details: Assignee, Name, Status, Priority, Due date, Patient, Created and Description.
To take the task on yourself, click Assign To Me. To give it to the patient instead, click Assign To Patient. You can also choose someone else in the Assignee field.
To change the task's name, priority, due date, patient or description, click Edit, make your changes and click Save.
When the work is done, click Complete. You'll see a message on your screen confirming the task is completed.
Lab orders and reports
Lab orders, reports and TDL requests open just as they do on the Labs page, and their buttons work the same way: signing, reviewing, linking a report to its order, and so on. See Using the Labs page for more detail.
If a lab sends a result that couldn't be filed automatically, it shows in the Inbox with the message This result could not be filed. The Result metadata section shows the details the lab sent, such as the name, date of birth and sending laboratory, so you can work out who it belongs to. If it shows Patient not matched, choose the right patient in the details panel.
Patient conversations
Opening a conversation shows a summary in the centre and the conversation on the right. Click Mark As Resolved when it's dealt with, View Full Conversation to open it in full, or View Patient to go to the patient's page.
Faxes and inbound emails
Received faxes show who they're from and to, the number of pages and when they arrived, with the faxed document and a Download button. You can choose the patient a fax or email belongs to in the details panel.
Faxes you've sent show their Status, attachments and when they were Sent or Delivered. If a fax couldn't be sent, you'll see The fax couldn't be sent and can click Try Again.
Archiving items
When you've finished with an item:
Hover over its row in the list and click Archive.
Confirm by clicking Archive again.
Archiving only hides the item for you. Anyone else it's routed to still sees it, and if anything new happens on the item it comes back to your Inbox.
To see what you've archived, change the Show dropdown at the top of the list from Inbox to Archived. To bring an item back, click Restore.
Still need more help?
Any questions, reach out to wawa support.