wawa fertility

You can share articles from the wawa patient Help Center! Learn how below.

How do I share wawa Patient Help Center articles with our patients?

Learn how to make the best use of the Help Center to optimize your use of the wawa platform!

How do I use the Help Center?

Patients are able to reach out to the wawa team

How can patients reach out to the wawa team for technical support?

Gabby Adams

Aleksander Nowak

Andrew Manderson

Learn about how wawa is used within your clinic, and how to make the most of the tool!

Guides for Clinics

Learn about the different sections around the wawa fertility platform and how they can be used by your Care Team.

The wawa fertility Platform

Ensure that your care team members have access to the correct aspects of the platform.

Roles and Permissions in the wawa platform

Set up your clinic's locations – both full-service and satellite.

Setting up different clinic locations in wawa

Add different legal entities within the platform to help with your clinic's organization and billing processes.

Setting up Legal Entities in wawa

Learn how to create rooms in your clinic directly on the platform

Configuring different rooms in wawa

This guide explains how Orthanc works — the software that receives, stores, and shares ultrasound images in your clinic – and provides a practical approach to deploying Orthanc (https://www.orthanc-server.com/) in…

Orthanc deployment guidance for Linux VMs with SQLite, DICOMweb and Worklists

This guide explains Chloe - a software that analyses time-lapse imaging data from IVF incubators - and provides a practical approach to deploying it!

CHLOE Integration Guide

Learn how to configure the criteria, values and scales your lab grades embryos against, instead of using wawa's built in system.

Customising Embryo Grading

Make sure everything is set up to function best for you!

Configuring your Clinic's Information

Capabilities ensure that the correct resources are available for appointments.

Using Capabilities to optimize scheduling

Configure appointment types to automate actions when appointments are booked, and manage appointment related functionalities.

How do I configure and use appointment types?

Care team members can adjust their working hours to be reflected in the calendar.

How can I configure working hours for my team?

Easily book appointments from the patient's profile or the calendar page. Edit booked appointments with one click.

How do I book and edit appointments?

Use the Worklist view on the wawa calendar for a detailed overview of the day's appointments.

How does the calendar Worklist view work?

Read more about how to prevent patients from using self-booking links during certain times.

Can I 'block' a calendar?

View the status of appointments through the wawa platform calendar.

How do I indicate the current status of an appointment?

Set up paid patient intake pages to let patients book and pay for appointments on their own

How can patients book and pre-pay for their own appointments?

Moved to the wawa Developer Hub: developer.wawafertility.com/integrations/calendar/outlook. This article will be unpublished soon.

Integration: Outlook Calendar

Edit your background on video calls in the wawa platform.

Video Calls: how do I change my background?

How to share your screen, and what it looks like in different browsers

Video Calls: how do I screenshare?

How to create and conduct video call appointments in the wawa platform and app.

Video Calls: how do I schedule and join one?

Use calendar scheduling to indicate open appointment times based on resource availability by integrating your scheduling templates and appointment groups directly within the calendar.

Calendar Scheduling and Templates

Use appointment type groups to ease scheduling and grouping of similar functionalities for your appointment variations.

Configuring Appointment Type Groups

Book appointments and configure the calendar. 

Calendar and Booking Appointments

What is Insights?

An introduction to the wawa platform dashboard and how to navigate through it.

Using the wawa platform dashboard

Search for patients or jump around the platform with Ctrl+K (Cmd+K on mac)

What is the Command Bar?

The Daily Digest sends a daily reminder of your outstanding tasks in the platform.

What is the The Daily Digest?

Visit the Analytics tab for insight into your platform usage and your patients' care journeys.

Using the Analytics tab

Use your keyboard for efficient use of the wawa platform.

What keyboard shortcuts can I use in wawa?

Learn how to use the chat internally on wawa.

Can care team members chat internally on the platform?

Use the activities page to view when and by whom certain actions were taken in the platform.

How do I see a log of actions taken across the platform?

Learn how to save the wawa platform to your browser for ease of locating.

How do I easily locate the wawa platform in my browser?

We have made some updates to the task overview page – read about how this can help your workflows, including a video walkthrough

Using the Global Task Overview page

Learn how to connect a Zebra ZD611/621/411, GK420 printers to allow printing directly from wawa.

How do I set up an integration with and use a label printer?

Learn about how your clinic's log-in security settings can be configured and how to access your account.

Session timeout and two-factor authentication

Learn how to access and use the consent overview page of the platform to gain insight into the utilization of consents on wawa for your clinic.

Analytics Overview: Consents

Custom Variables are used as placeholders that you insert into letter templates to automatically pull in a patient's data. Read on to find out more about the new options that…

Using New Custom Variables

Learn some tips to optimize your use of the platform!

Platform Overview

How do I create and use note templates?

Use blueprints to automate and group the sending of action items to patients.

How do I create and send blueprints?

Variables can help speed up and pre-fill information in your notes and letters.

Pre-fill information with Variables

You can add dropdowns to letters and note templates

How do I use dropdown menus in templates?

Snippets make it easy to reuse common pieces of text across notes, letters, and other text fields

Creating and using snippets

Learn some helpful tips for setting up automation tools and templates for added efficiency in your operations.

Communication Tools and Templates

Using the Labs page

Find more information about the Labs page in wawa

Labs Page

Interacting with Patients through the wawa Platform

Patient Management

Learn how to manually add and edit patients in the wawa platform.

How do I Create or Remove a Patient in the wawa platform?

Learn what to do if your patient has been connected to another clinic with wawa before.

Can a patient connect to multiple clinics?

Patients can complete certain tasks on the patient web portal.

How does the patient web portal work?

Invite and get patients connected to the wawa app

How do I onboard a patient to the wawa app?

Get your patients connected to their partners easily.

How are partners configured and connected?

Utilise flags and alerts to signal notable points related to patients.

Marking flags and alerts on patients' profiles

You can customize the email your patients receive when invited to join the app!

Customize your patient invitation email

Assign different statuses to patients for different stages of their treatment journey

How do we show patients' treatment statuses?

Learn about how to create and connect donors as patients in the platform.

How do I set up donor profiles on wawa?

Learn how to add links to patients across the platform by indicating relationships on their profiles.

How do I use the relationships tab?

Learn how to use the Health Information Tab in wawa to document information regarding your patients' medical and fertility history.

Using the Health Information Tab

Learn how to change a patient's ID number in the case it is needed.

How do I change a patient ID number?

Learn how to indicate a patient's clinic primary care team member directly in wawa, and what this means

Indicating clinic primary care team member

Learn how to add the general practitioner contact information to a patient's profile.

How do I indicate a patient's GP information?

Learn how to set up, manage, and edit patient and partner profiles. 

Setting up Patient and Partner Profiles

Chat with patients directly through wawa.

Overview: Chat in the wawa platform

Learn what patients are able to seen in the chat

Can patients see chat subject lines?

Direct chats initiated by patients in the app to the right care team members.

How are chats assigned to clinic teams?

Send letters to patients – with pre-filled information and branded templates – through the wawa platform

How can I set up and send letters to patients?

Collect Net Promoter Scores and Reviews automatically

NPS Reviews

Use announcements to communicate upcoming bank holidays, changing working hours, or other important information

How do we make a clinic-wide announcement to patients in the app?

Learn how to add information for your patients when trying to contact you in chat-closed hours and for emergencies.

How do patients see our emergency phone number?

Learn about how to communicate with patients through the wawa platform, and manage associated files.

Patient Communication

Our master guide to consent documents in the wawa fertility platform and app.

Overview: Consents in wawa

Use Information Packages to ensure your patients view and acknowledge relevant information before signing consents.

Overview: Information Packages in wawa

Configure tasks and upload requests to request action from patients or care team members.

Overview: Tasks and Uploads

A guide to using the Prefill and AutoSign functions for consents

Can consents be autosigned?

Surveys allow your patients to share information about their health, past treatments, demographics and more prior to appointments.

How do I create and send surveys to patients?

Store, organize and upload documents related to patients.

Where can I see a patient's documents and files?

Add tags to patient files for easy identification and organization.

Adding tags to patient files

Learn how to link a consent document to a cycle, and about the validity of consents.

How do I link a consent document to a cycle?

Using the Reviewer Function in wawa

Learn about how to set up and use treatment plans.

Using Treatment Plans

Diagnostics Workups

Learn about Tasks, Uploads, and Consents shared with patients.

Patient Documentation

Managing patients' treatment cycles using wawa.

Cycle Management

Manage the cycle types and protocols available in your clinic for patients' treatments.

How do cycle types work in wawa?

Use pre-defined protocols in the wawa platform to help automate required actions when a new cycle is added for a patient.

How do I set up pre-defined protocols in wawa?

Learn what to do if you add a cycle to the wrong patient.

We added a cycle to the wrong patient. What should we do?

Allow patients to report Day One of their cycle with one click in the app.

How do patients report Day One of their cycle in the app?

Learn how to mark a cycle as ended or cancelled on wawa.

How do I end or cancel a cycle?

Learn how to start a cycle on a patient's profile.

How do I start a cycle?

Configuring Cycles

View and link gametes to a patient's cycle.

Cycle Overview: Gametes

View and act on samples related to your patient's cycle.

Cycle Overview: Culture

Review integrated follicle scans, and manually input scan information into the platform.

How can I document follicle scans in wawa?

Ultrasound follicle scans are immediately available for patients to see in the app.

How do I share follicle scan results with patients?

Allow patients to view and download their semen analysis results directly in the wawa app.

How do I share semen analysis results with patients?

Learn about deleting and editing sperm and oocyte samples, along with embryos, within the wawa platform.

How to delete or edit a gamete(s) or embryo(s) in the platform

How do I edit samples that were marked incorrectly as frozen, thawed or fertilized?

Samples marked incorrectly as fertilized, thawed, or frozen

How do I document sample movement, results, and statuses?

Guides for Clinics

The wawa fertility Platform

Patient Management

Cycle Management

Billing and Payments

Cryostorage Management

Pharmacy

Revenue Cycle Management