wawa fertility

Kiera Frances Martin

Eske Gerup

Interacting with Patients through the wawa Platform

Patient Management

Learn how to manually add and edit patients in the wawa platform.

How do I Create or Remove a Patient in the wawa platform?

Learn what to do if your patient has been connected to another clinic with wawa before.

Can a patient connect to multiple clinics?

Patients can complete certain tasks on the patient web portal.

How does the patient web portal work?

Invite and get patients connected to the wawa app

How do I onboard a patient to the wawa app?

Get your patients connected to their partners easily.

How are partners configured and connected?

Utilise flags and alerts to signal notable points related to patients.

Marking flags and alerts on patients' profiles

You can customize the email your patients receive when invited to join the app!

Customize your patient invitation email

Assign different statuses to patients for different stages of their treatment journey

How do we show patients' treatment statuses?

Learn about how to create and connect donors as patients in the platform.

How do I set up donor profiles on wawa?

Learn how to add links to patients across the platform by indicating relationships on their profiles.

How do I use the relationships tab?

Learn how to use the Health Information Tab in wawa to document information regarding your patients' medical and fertility history.

Using the Health Information Tab

Learn how to change a patient's ID number in the case it is needed.

How do I change a patient ID number?

Learn how to indicate a patient's clinic primary care team member directly in wawa, and what this means

Indicating clinic primary care team member

Learn how to add the general practitioner contact information to a patient's profile.

How do I indicate a patient's GP information?

Learn how to set up, manage, and edit patient and partner profiles. 

Setting up Patient and Partner Profiles

Chat with patients directly through wawa.

Overview: Chat in the wawa platform

Learn what patients are able to seen in the chat

Can patients see chat subject lines?

Direct chats initiated by patients in the app to the right care team members.

How are chats assigned to clinic teams?

Send letters to patients – with pre-filled information and branded templates – through the wawa platform

How can I set up and send letters to patients?

Collect Net Promoter Scores and Reviews automatically

NPS Reviews

Use announcements to communicate upcoming bank holidays, changing working hours, or other important information

How do we make a clinic-wide announcement to patients in the app?

Learn how to add information for your patients when trying to contact you in chat-closed hours and for emergencies.

How do patients see our emergency phone number?

Learn about how to communicate with patients through the wawa platform, and manage associated files.

Patient Communication

Our master guide to consent documents in the wawa fertility platform and app.

Overview: Consents in wawa

Use Information Packages to ensure your patients view and acknowledge relevant information before signing consents.

Overview: Information Packages in wawa

Configure tasks and upload requests to request action from patients or care team members.

Overview: Tasks and Uploads

A guide to using the Prefill and AutoSign functions for consents

Can consents be autosigned?

Surveys allow your patients to share information about their health, past treatments, demographics and more prior to appointments.

How do I create and send surveys to patients?

Store, organize and upload documents related to patients.

Where can I see a patient's documents and files?

Add tags to patient files for easy identification and organization.

Adding tags to patient files

Learn how to link a consent document to a cycle, and about the validity of consents.

How do I link a consent document to a cycle?

Using the Reviewer Function in wawa

Learn about Tasks, Uploads, and Consents shared with patients.

Patient Documentation

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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