Admins or Finance Admins can now issue partial refunds, rather than having to refund an entire transaction amount. These refunds are based on the issuance of credit notes, and you can read more about partial credit notes here.
What you can do
Refund money from specific payments received through Adyen
Choose exactly which payment from which you want to issue a refund (if there have been multiple transactions on an invoice)
Enter custom refund amounts based on your credit notes
Make multiple refunds from the same payment (as long as there’s available balance) – and view how much is still available to refund from each payment
How it works
Setting up the refund
Create a credit note for the amount you would like to refund
Learn about processing full credit notes
Learn about processing partial credit notes
Ensure the patient has sufficient credit/deposit balance to cover the refund, after issuing the credit note
Locate the relevant invoice
Click "Refund" → "Refund from payment"
Choose the specific payment from which you wish to issue a refund
Enter the refund amounts in the pop-up that will show each credit note and available amounts
Note: Before you can issue a refund, the payment must have been successfully received from Adyen (at least 2 minutes old), and you cannot have multiple refunds processing for one transaction at the same time
After the refund is issued
You can see refund status (pending, received, or failed) on the invoice
Money is sent back to the patient’s original payment method
The refund appears in the platform on the invoice under the "Refunds" header
It will take 2-4 days for a processed refund to reflect in the patient's wawa account, depending on the payment method.
The patient’s credit/deposit balance is reduced by the refund amount