All users are able to create or view invoices, but only users with the Finance, Admin, or Finance Admin permissions are able to cancel invoices.
Note: You cannot cancel invoices that have been paid, or partially paid.
From a patient's profile
Navigate to the patient's profile
Click on the "Invoices" page under the "Finance" header
Click on the Issued or Draft invoice that you would like to cancel
Click "Options"
Click "Cancel invoice"
If you do not see the option to cancel the invoice, it is likely because the invoice has already had a payment applied, and it cannot be cancelled
The invoice will now appear with "Cancelled" as the status
From the finance tab
Navigate to the Finance tab of wawa
Click on the "Invoices" page under the "Finance" header
Click on the Issued or Draft invoice that you would like to cancel
Click "Cancel invoice"
If you do not see the option to cancel the invoice, it is likely because the invoice has already had a payment applied, and it cannot be cancelled
The invoice will now appear with "Cancelled" as the status
From the Invoices page of the Finance tab, you can filter to view Cancelled invoices by selecting "Cancelled" on the "Select status" dropdown