You can now process refunds directly to patients on your own in the platform!
Scroll to the bottom of this page for a video walkthrough.
Who can process refunds?
Admins and Finance Admins can process refunds. Read more about finance roles here.
Can I process partial refunds?
Yes, you can! Read more about processing partial refunds here.
How do I process a refund?
Issue a credit for the paid invoice you would like refunded
Navigate to the credit note
Scroll down to the "Invoice Payments" header
Right-click on the payment you would like to refund, or click on the ••• icon to the right
Click "Refund" then "Confirm"
Now when you click on the transaction you refunded, you will see the status with a refund as "Pending" and information about the initiation of the refund. This will update once it is completed.
How long does it take for a refund to reflect for a patient?
It will take 2-4 days for a processed refund to reflect in the patient's wawa account, depending on the payment method.
Video Walkthrough